Thailand Wins Travel India Excellence in Customer Service Awards

NEW DELHI, 29th August, 2023 –, a renowned player in the travel and tourism industry, was recently honored with the highly respected Travel India Awards for its customer-centric excellence in outbound travel. This prestigious accolade reflects’s unwavering dedication to maintaining the highest standards of performance.

The awards ceremony was recently held at the Hyatt Regency Bikajkama Plaza, New Delhi. This outstanding recognition is the result of’s strong commitment to elevating customer satisfaction above mere financial gain. Since its inception in 2002,, a Destination Management Company for Far Eastern destinations, has gradually transformed itself into a preeminent provider of personalized tours for outbound tourists with its in-depth destination knowledge. started its journey as a booking entity in the travel industry. Its business scope has gradually expanded to cover retail travel and MICE travel services. In 2007, a self-operated office was established in Bangkok to provide travel services. The business expanded to Singapore in 2008 and Malaysia in 2009, enabling the company to build stronger presence in different parts of the world. By establishing strong partnerships with hotels and local travel service providers in regions such as the Far East, Middle East, Central Asia and Europe, the company is committed to providing exceptional service to its valued clients.

As a forward-thinking travel brand, has an eye for expansion and innovation.

One of the unique strategies that has driven to this victory is its customer-centric approach. The company has always made it a priority to provide exceptional service and has developed a strong base of repeat and referral clients over the past two decades. As part of its ongoing efforts to strengthen customer relationships, has launched an innovative loyalty program. This initiative enables customers to earn rewards points equal to 1% of the value of their booking, which they can conveniently use towards future bookings.

Commenting on this milestone achievement, Gagan Chadha, Director, said, “We are delighted to announce that we have been honored with the prestigious India Outbound Travel Excellence in Customer Service Award for our commitment to customer service and creating exceptional experiences” “For us of travelers. This recognition underscores the dedication and passion of our entire staff, who consistently strive to ensure every journey is truly memorable.”

As a forward-thinking travel brand, has an eye for expansion and innovation. With fully managed offices in prominent destinations such as Thailand, Malaysia, Singapore, Dubai and Bali, the brand is poised to expand its personalized and reliable service to the wider region.’s vision is to be synonymous with high-value, service-oriented travel, and this award is a stepping stone towards that goal.

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