Malaysia

MAVCOM To Complete Enhanced Aviation Consumer Protection Code By This June


mavcom Airline Aviation Consumer Protection Code MACPC

Photo: Naming Station/Facebook

The Malaysian Aviation Commission (MAVCOM) aims to complete its consultation paper on proposed amendments to the Malaysian Aviation Consumer Protection Act (MACPC) by June this year. The enhanced protection codes will enhance consumer protections like never before, and most excitingly, it will force carriers to offer appropriate refunds.

MAVCOM chief operating officer Raja Azmi Raja Nazuddin said that while the consultation paper was released last October [PDF], it needs to go through a robust process involving stakeholders such as airlines. He explained that the committee hopes to hold follow-up consultations with them this month.

Photo: cegoh/pixel

Before becoming actual policy, MACPC 3.0 needs to be submitted to the Ministry of Transport for gazettation as an updated regulation for the aviation industry. Azmi noted that MAVCOM aims to publish MACPC 3.0 by June 2023.

While the original MACPC in 2016 required airlines to refund customers when flights were canceled or made major changes, the enhanced version will supersede that provision “to reimburse” and “Refund to original form of payment”. This means that whether you paid with a credit card, debit card, online banking or any other method, the airline must refund you that method instead of replacing the flight credit with cash compensation.

Photo: Anna Zvereva/Wikimedia

When the COVID-19 pandemic brought the aviation industry to a standstill, airlines were not required to refund canceled flights as they were considered “exceptional circumstances”. Under the proposed changes, the carrier will have to refund your ticket for canceled flights, regardless of the reason.

If the flight is delayed by more than two hours, and if you cancel the ticket more than 7 days before the departure date, the passenger must also be offered a refund and the airline will have to refund the full amount. Finally, if you have purchased a travel pass, you are entitled to a full refund if you do not use it by the expiry date.

(source: naming)



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